Shipping & Return Policies
SATISFACTION IS GUARANTEED:
Our guarantee is the same as it has been. We carry genuine Ford and top quality reproduction parts which are separated by part numbers in our catalog. If you are not satisfied with any unused item you purchased from us you may return the item within 45 days of purchase for an exchange or refund. If you have used the item and still are not satisfied with the product please let us know and we will try to work out a mutual solution.
If you need to return an item please call us for a return authorization. When returning an item please include a copy of the invoice and information concerning the reason for returning the item and if you desire a refund or exchange. All returns must be freight paid by you unless we are at fault. Please do not return items C.O.D. because we cannot accept them. Returns without a valid reason are subject to a 10% restocking fee. No refunds on special orders.
Please inspect the contents of your box when you first receive the merchandise. Many times we pack items inside other items for protection. All orders are checked by two different people to insure our customers receive the items they ordered. However, if you discover your order is not complete please contact us within 14 days of ship date.
If you see the container is open or damaged in any way please inspect the contents at once for any damaged or lost items and report to the carrier immediately to file a claim. The carrier will return the parts to us. Also contact Texas Mustang Parts concerning the replacement of the lost or damaged parts within 14 days. Please save all paper work until your order has been returned by the carrier.
To the best of our knowledge all items we sell are free of defects in materials and workmanship. Should an item prove otherwise we limit our liability to the replacement or refund on that item.
We do our best to provide the best products at the lowest prices. However, there are times we must change the price due to an increase or decrease in our cost on the product and reserve the right to do so.
We try to maintain inventory of all items we show in our catalog except for special order items to meet customer demand. However, there are occasions we must back order a part. Most back orders are shipped within 10 to 20 days. On credit card orders we do not bill back ordered items until they are shipped unless we know the item is due any day.
CREDIT CARD ORDERS:
Orders are shipped to the billing address only. Orders with incorrect address may be delayed or refused for delivery.
Charges are based on actual weight. Minimum freight, $8.50.
SHIPPING CHARGES VIA UPS IN CONTINENTAL USA:
We pay freight on most orders over $500.00, except on oversized items. Also the item(s) must be UPS ground acceptable. Does not include airfreight. No free freight on oversize items.
SHIPPING CHARGES VIA UPS TO ALASKA & HAWAII:
UPS only provides Next-Day and Second-Day service to Alaska & Hawaii, The customer is responsible for all freight charges. No C.O.D. shipments.
SHIPPING CHARGES VIA MOTOR FREIGHT:
All items which are too large or heavy to be shipped via UPS must be shipped motor freight The freight on these orders must be prepaid by the customer. These items include hoods, fenders, quarter panels, doors, trunk lids and windshields. Most motor freight items are noted in our catalog.
To avoid mistakes due to language differences please submit your order as follows:
- Use our regular order form or a facsimile complete with part number and description.
- Please mail or Fax (254-662-0455) the order.
- You may pay with your Visa or Mastercard if you provide the card number & the bank name, address, and phone number. We only ship to the address where you receive your charge card statement. We also accept Cashier's Checks & Transfer of Funds.
- We usually ship via UPS or Burlington Air Freight. Usually Burlington is less expensive but you will have to pick up the order at the nearest major airport. If UPS or Burlington is not acceptable, please indicate your desired method of shipment.
- Freight charges are based on actual weight and method of shipment and usually cost at least 50% of the order. Freight must be prepaid.
- There is a $50.00 minimum purchase on foreign orders with a minimum freight of $25.00.
All first time international buyers are required to pre-pay by bank transfer, money order, or credit card for orders over $500. Other restrictions may apply. Please check with your salesman.
Check the contents before you sign to accept the merchandise. If the contents are damaged, then have the driver make a note on the receipt. If the contents are damaged and not noted on the receipt, the carrier will not allow a damage claim once the driver has delivered the order.
The merchandise cannot be returned.